TÓTÉ LONDON
Effective Date: August 17, 2026 | Website: https://totelondon.co.uk/
At Tóté London (accessible from https://totelondon.co.uk/), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, make a purchase, or interact with our services.
Please read this policy carefully. By accessing or using our website, you acknowledge that you have read and understood the terms of this Privacy Policy.
1. Data Controller Details
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the UK Data Protection Act 2018, the Data Controller is:
- Brand Name:Tóté London
- Website:https://totelondon.co.uk/
- Email:info@totelondon.co.uk
- Customer Support:+44 7897 555752
2. Personal Information We Collect
We collect information directly from you when you interact with our online store, create an account, purchase products, or subscribe to our communications.
A. Information You Provide Directly
- Identity Data:Full name, title, username or account login details.
- Contact Data:Billing address, delivery address, email address, telephone number.
- Transaction & Financial Data:Order details, payment confirmation, invoice address (Note: We do not directly store full credit/debit card numbers on our servers; all payments are processed securely via encrypted third-party payment gateways).
- Communication Data:Information provided when contacting customer support, submitting product reviews, or signing up for newsletters.
B. Technical & Usage Data (Automated Data Collection)
- Technical Data:IP address, browser type and version, time zone setting, operating system, and platform.
- Usage Data:Pages viewed, products searched for, time spent on pages, navigation paths, and items added to your shopping cart.
- Cookies:Information collected via cookies and similar tracking technology (see Section 8: Cookies Policy).
3. How We Use Your Personal Data & Legal Basis
We process your personal information strictly in accordance with UK data protection laws, relying on the following legal bases:
| Purpose / Activity | Type of Data | Legal Basis for Processing |
|---|---|---|
| Order Processing & Fulfillment: Managing purchases, processing payments, arranging delivery, and handling returns or customer service inquiries. | Identity, Contact, Transaction | Performance of a Contract with you. |
| Account Management: Registering you as a customer and maintaining your account profile. | Identity, Contact | Performance of a Contract with you. |
| Marketing Communications: Sending newsletters, promotions, or updates about Tóté London products (where consented). | Identity, Contact | Consent (or Legitimate Interest for soft opt-ins). |
| Website Security & Optimization: Improving our website, preventing fraud, troubleshooting, and testing. | Technical, Usage | Legitimate Interest (to safeguard our business and platform). |
| Legal Obligations: Complying with tax regulations, accounting audits, and legal requests. | Identity, Contact, Transaction | Compliance with Legal Obligations. |
4. Sharing Your Personal Data
We never sell your personal information to third parties. However, we may share your data with trusted service providers essential to operating our business:
- Payment Service Providers:Encrypted gateways (e.g., Stripe, PayPal, Klarna) to securely process payments.
- Shipping & Logistics Partners:Courier services (e.g., Royal Mail, DHL, FedEx) to deliver your orders to your specified address.
- E-Commerce & IT Service Providers:Hosting platforms, database management, and website development services maintaining totelondon.co.uk.
- Marketing & Analytics Tools:Platforms like Google Analytics and email dispatch services (e.g., Mailchimp) to optimize user experience and manage marketing.
- Legal & Regulatory Authorities:When required by law or to protect the safety, rights, or property of Tóté London, our customers, or others.
5. International Data Transfers
As Tóté London fulfills international shipping and uses cloud infrastructure partners, your information may be processed outside the UK/EEA. Where data is transferred outside the UK, we ensure appropriate safeguards are implemented, such as UK International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses (SCCs), to protect your personal data.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements:
- Order History & Financial Records:Retained for up to 6 years in compliance with UK tax laws.
- Account Information:Retained until you request the deletion of your account.
- Marketing Data:Retained until you opt-out or withdraw your consent.
7. Your Data Protection Rights (UK GDPR)
Under UK data protection law, you have specific rights regarding your personal information:
- Right of Access:Request a copy of the personal data we hold about you.
- Right to Rectification:Request corrections to inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”):Request deletion of your personal data under certain conditions.
- Right to Restrict or Object to Processing:Request that we limit or stop processing your data (e.g., opting out of marketing).
- Right to Data Portability:Request transfer of your data to another organization.
- Right to Withdraw Consent:Withdraw marketing consent at any time by clicking “Unsubscribe” in any email or contacting us directly.
To exercise any of these rights, please contact us at info@totelondon.co.uk.
8. Cookies Policy
Our website uses cookies and similar technologies to distinguish you from other users, personalize your browsing experience, and analyze web traffic.
- Essential Cookies:Necessary for basic website functions, such as keeping track of your shopping cart.
- Analytical/Performance Cookies:Allow us to count visitors and track website navigation to improve site functionality.
- Functional Cookies:Recognize you when you return to our website to offer personalized features.
- Targeting/Marketing Cookies:Record your visit, pages viewed, and links followed to display relevant updates.
You can manage or disable cookies via your browser settings; however, disabling essential cookies may impact website functionality.
9. Security Measures
We implement robust technical and organizational security measures—including SSL encryption, secure servers, and restricted employee access—to protect your personal data from unauthorized access, loss, alteration, or disclosure.
10. Third-Party Links
Our website may contain links to third-party websites or social media platforms. We do not control these external sites and are not responsible for their privacy policies. We encourage you to read the privacy notice of every website you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or statutory requirements. Any updates will be posted on this page with an updated “Last Updated” date.
12. Contact Us & Regulatory Complaints
If you have questions, concerns, or wish to exercise your data privacy rights, please reach out to us:
- Email:info@totelondon.co.uk
- Phone:+44 7897 555752
If you reside in the UK and feel your inquiry was not handled satisfactorily, you have the right to submit a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk).