TÓTÉ LONDON
Effective Date: August 17, 2026 | Website: https://totelondon.co.uk/
At Tóté London, we take immense pride in the craftsmanship, luxury detailing, and heritage value of every piece we create. We want you to be completely delighted with your purchase. If for any reason you wish to return an item, our Refund and Returns Policy outlines your rights and steps to request a refund.
1. 14-Day Refund Policy Overview
We offer a full refund on eligible items returned within 14 calendar days of receipt, provided the item meets our condition criteria:
- 14-Day Return Window:You must request and dispatch your return within 14 days from the date your order was delivered.
- Perfect Unused Condition:The item must be returned in perfect, unused condition—completely unworn, undamaged, unaltered, and free from perfume, makeup, or marks.
- Original Packaging Required:Items must be returned in their original luxury packaging, including protective box, brand tags, dust bag, and any accompanying care cards or authenticity certificates.
2. Non-Refundable & Exempt Items
To protect product integrity and hygiene standards, certain items are not eligible for refunds:
- Bespoke & Custom Orders:Items created to personal specifications or custom monogrammed/personalized pieces.
- Late or Unauthorized Returns:Items returned after the 14-day window or returned without prior contact and authorization from customer support.
- Used or Damaged Items:Any item that shows visible signs of wear, usage, or damage not caused prior to initial transit.
3. How to Initiate a Return
Follow these simple steps to start your return process:
- Step 1 – Contact Us:Send an email to info@totelondon.co.uk with your order number, item description, and reason for return.
- Step 2 – Authorization:Our support team will review your request and issue Return Authorization details along with return address instructions.
- Step 3 – Package & Dispatch:Carefully pack the item in its original packaging and dispatch it via a trackable courier service.
4. Refund Processing & Timelines
Once your returned package is delivered to our inspection center:
- Inspection:Our quality control team will inspect the item to confirm it is in perfect, unused condition with all original packaging.
- Refund Issuance:Upon successful inspection, your refund will be processed back to your original payment method (e.g., credit card, PayPal, Klarna) within 5 to 10 business days.
- Shipping Fees:Original shipping charges and return shipping fees are non-refundable unless the item received was defective or incorrect upon delivery.
5. Damaged, Defective, or Incorrect Items
If your item arrives damaged or you received the incorrect product, please contact us at info@totelondon.co.uk within 48 hours of delivery with photo evidence. We will arrange a complimentary replacement or full refund including delivery fees.
6. Contact Us
For any questions regarding refunds, returns, or order status, please reach out to us:
- Email:info@totelondon.co.uk
- Phone:+44 7897 555752