TÓTÉ LONDON
Effective Date: August 17, 2026 | Website: https://totelondon.co.uk/
Welcome to Tóté London (accessible at https://totelondon.co.uk/). These Terms of Use (“Terms”) govern your access to and use of our website, services, and the purchase of our products. Tóté London is operated in accordance with the laws of the United Kingdom.
By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, you must not access or use our website.
1. Business Information
This website is owned and operated by Tóté London:
- Brand / Business Name:Tóté London
- Website:https://totelondon.co.uk/
- Customer Support Email:info@totelondon.co.uk
- Telephone:+44 7897 555752
2. Website Use & Eligibility
By using this website, you represent and warrant that:
- Age Obligation:You are at least 18 years of age or possess legal parental/guardian consent to enter into binding agreements.
- Lawful Use:You will use this site strictly for lawful personal purposes and in compliance with all applicable UK and international laws.
- Prohibited Activities:You will not attempt to compromise website security, introduce viruses or malicious code, or scrape data without prior written permission.
3. Product Information & Craftsmanship
Tóté London creates bespoke, handcrafted luxury statement pieces (such as the Esinam Tribute Trunk Bag) utilizing upcycled and iconic heritage woven textiles:
- Handcrafted Unique Nature:Because our products feature handcrafted woven fabrics, slight variations in weave pattern, alignment, and color distribution may occur. These nuances are inherent to upcycled art pieces and ensure every item is unique.
- Color Accuracy:We make every effort to display product colors, materials, and hardware accurate to life. However, actual colors may vary slightly depending on your monitor or device display settings.
- Availability:All orders are subject to stock availability. We reserve the right to modify or discontinue any product at any time without prior notice.
4. Orders, Pricing & Payment
Prices displayed on totelondon.co.uk are quoted in British Pounds Sterling (GBP £) and include VAT where applicable, unless otherwise specified:
- Order Acceptance:Placing an order constitutes an offer to purchase. Order acceptance and contract formation occur only when we dispatch your item and issue a shipping confirmation email.
- Pricing Errors:While we endeavor to ensure all pricing is accurate, errors may occur. If we discover a pricing error prior to dispatch, we will notify you and give you the option to reconfirm your order at the correct price or cancel it.
- Payment Methods:We accept major payment cards and digital wallets (e.g., Visa, Mastercard, AMEX, PayPal, Klarna, Apple Pay). Payments are securely processed via encrypted third-party gateways. Full payment is required at the time of order placement.
5. Delivery & Shipping
We offer both UK domestic and international courier shipping options:
- Delivery Timelines:Estimated shipping times are provided at checkout. While we aim to meet estimated delivery dates, Tóté London is not liable for delays caused by courier services, customs clearance, or force majeure events.
- Customs & Import Duties:For orders shipped outside the UK, customers are responsible for paying any import duties, taxes, or customs fees levied by the destination country.
6. Returns, Cancellations & Consumer Rights
Under the UK Consumer Contracts Regulations 2013, UK customers have the right to cancel their purchase within 14 days of receiving their items:
- Return Window:You may return unused products in their original condition, complete with packaging, tags, and dust bags, within 14 days of delivery for a refund or store credit.
- Bespoke / Customized Items:Items made to personal specification or customized items are non-refundable unless defective or faulty upon arrival.
- Return Process:To initiate a return or report a damaged item, please contact info@totelondon.co.uk for return instructions and authorization.
7. Intellectual Property Rights
All content on totelondon.co.uk—including but not limited to brand logos, product designs, textual descriptions, imagery, graphic art, and site code—is the exclusive intellectual property of Tóté London or its licensors:
- Limited Use:You are granted a limited, non-exclusive license to view and print pages for personal, non-commercial shopping purposes only.
- Prohibition on Reproduction:You must not reproduce, duplicate, modify, republish, or commercialize any images, brand assets, or designs without prior written permission from Tóté London.
8. Limitation of Liability
To the fullest extent permitted by UK law:
- Indirect Loss:Tóté London shall not be liable for any indirect, incidental, consequential, or punitive damages resulting from your use of, or inability to use, our website or products.
- Liability Cap:Our total aggregate liability for any claim arising from a product purchase shall not exceed the total amount paid by you for that product.
- Statutory Rights:Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any statutory consumer rights that cannot be excluded under UK law.
9. Governing Law & Jurisdiction
These Terms of Use, their subject matter, and formation are governed by and construed in accordance with the laws of England and Wales. You and Tóté London agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim.
10. Amendments & Contact Information
We reserve the right to revise these Terms at any time by updating this document. Continued use of our website following changes indicates your acceptance of the revised Terms.
For any questions regarding these Terms of Use, please contact us:
- Email:info@totelondon.co.uk
- Phone:+44 7897 555752